Empyrean Enhances Benefits Experience Through Optimized Print Solutions

2/19/2025

RRD's Business Communications Solutions (BCS) team helps human resources technology and services company scale print operations, enhance benefits engagement 

CHALLENGE  

Empyrean, an employee benefits administration and engagement leader, combines innovative technologies, a service-first approach, and personalized attention to detail to create employee benefit experiences that strengthen employer brands and improve workplace cultures. Today, millions of people rely on Empyrean’s platforms to access and engage with their employee benefits throughout the year.

At the time, Empyrean managed their print production in-house and via local boutique print shops. However, as the company grew, managing the increasing volume of print communications became a challenge. Empyrean needed a solution to efficiently scale their operations while maintaining the high quality and customization that clients and employees expected. 

In an environment where every interaction impacts the employee experience, Empyrean wanted to streamline print production and mailing processes without compromising on accuracy or flexibility. The company sought an external partner who could achieve these goals while helping them maintain internal oversight of design files and change management workflows.

SOLUTION

Empyrean turned to RRD’s Business Communications Solutions (BCS) team to support transforming their approach. RRD’s relationship with Empyrean began over a decade ago, growing into a trusted extension of their team. As Empyrean expanded, RRD provided more than operational support; delivering strategic solutions that enabled Empyrean to maintain their focus on highly personalized, on-time benefits communications. When they needed help optimizing their print workflow, RRD was the natural choice.

After completing an analysis of Empyrean’s existing print processes, RRD assembled a dedicated team to support Empyrean’s expansion needs. RRD’s tailored automation software with flexible models capable of producing custom colors and designs was deployed to facilitate Empyrean’s increased volume. This automated print workflow enabled Empyrean to scale production seamlessly while reducing the risk of human error in the process. More importantly, this transformation empowered them to continue providing meaningful, timely communications that enhance the employee benefits experience during critical high-volume times, such as open enrollment.

By leveraging RRD's multi-location infrastructure, Empyrean not only ensured business continuity in the face of potential disruption, but also positioned themselves for future growth. The ability to meet heightened demand during peak seasons while maintaining high-quality standards was essential for keeping employees engaged with and connected to their benefits.

RRD’s partnership with Empyrean is rooted in collaboration and continuous improvement. Working side by side with Empyrean’s internal teams, RRD introduced built-in quality controls that support precision at every step. RRD’s deep understanding of Empyrean’s needs allowed them to anticipate challenges before they arose, ensuring seamless, uninterrupted service. Through this proactive approach, RRD played a pivotal role in optimizing processes and aligning with Empyrean’s goal of delivering best-in-class service to clients and their employees.

In addition to print production, RRD oversees the physical mailing of Empyrean’s benefit statements. Entrusting RRD with this process freed up Empyrean’s teams to focus on their core mission: empowering organizations with innovative solutions and enhancing well-being and workplace engagement between employers and their employees. Colleen Waymel, Chief Operating Officer at Empyrean, highlights the partnership’s value: “RRD has been instrumental in helping us scale while staying true to our mission. They have become more than a vendor — they are a strategic partner who continuously helps us improve how we engage with employees.” 

RESULTS

RRD’s multifaceted solutions have helped Empyrean boost engagement and improve efficiency. Improved printing processes have significantly increased production capabilities, delivering faster turnaround times and consistent quality. Key results include:

• Streamlined operational efficiency, enabling Empyrean to consistently deliver millions of personalized communications at scale without compromising quality
• Increased business resilience, supporting seamless operations during high-demand periods, such as open enrollment, through RRD’s multi-location infrastructure and proactive contingency planning
• Optimized postage processes, resulting in cost savings that benefit clients directly while also enabling Empyrean to deliver an enhanced experience for employees
• Heightened customer satisfaction through faster turnaround times and consistent quality.