Customer Centricity Through Contact Strategy: How a Major Retailer Made it Work

8/13/2019 RRD

Every company wants to be thought of as customer-centric; few succeed. Here's how one major retailer made it happen with our six-step approach.

Download Fullscreen

pins through a piece of paper with colorful threads connecting them

Previous Article Connecting Across the Full Customer Journey man in suit hiding his head under his laptop

man in suit hiding his head under his laptop

Next Article How to Avoid Email Fatigue: The Four-Step Process to Determine the Cost of Over-Contacting Customers

Related Articles

Research Report

Four UX Discoveries Through Emotional Response Testing: What Common Design Features Are Frustrating Your Users?
View Report Four UX Discoveries Through Emotional Response Testing: What Common Design Features Are Frustrating Your Users?
White Paper

Adapting to Empower Your Knowledge Workers
Read White Paper Adapting to Empower Your Knowledge Workers
Video

RRD Marketing, Packaging, Print and Supply Chain Expertise
Watch Video RRD Marketing, Packaging, Print and Supply Chain Expertise
Guide

Successful Tests to Improve Direct Mail Response: 24 Format and Feature Enhancements With Proven Track Records
View Guide Successful Tests to Improve Direct Mail Response: 24 Format and Feature Enhancements With Proven Track Records